Legal

Privacy Policy

Last updated: March 2026 · Tres Lomas Collective, LLC (d/b/a Ground Ops)

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Business information and service addresses
• Payment information (processed securely by third-party providers)
• Communications and work order data entered into the platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send transactional SMS, WhatsApp, and email notifications
• Process payments and send billing information
• Respond to comments and questions
• Monitor and analyze usage patterns

3. SMS Communications

Ground Ops sends transactional SMS messages on behalf of field service businesses using our platform. These messages include appointment reminders, technician ETAs, and work order updates. Recipients may opt out at any time by replying STOP.

We do not use your phone number for marketing purposes without explicit consent. Standard message and data rates may apply.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations (Twilio for SMS, SendGrid for email)
• Law enforcement when required by law
• Other parties with your consent

5. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit and at rest. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications by replying STOP

8. Cookies

Our website uses minimal cookies necessary for functionality. We do not use third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform.

10. Contact Us

For privacy questions or to exercise your rights, contact us at:

Tres Lomas Collective, LLC (d/b/a Ground Ops)
Email: travis.hollis@groundops.io
Website: www.groundops.io