1. The agreement
These terms are a contract between you and Tres Lomas Collective, LLC, doing business as Ground Ops, a Texas limited liability company at 239 Rainbow Drive, Livingston, TX 77399.
By creating an account, using the Ground Ops web application or mobile app, or requesting early access, you agree to these terms. If you are agreeing on behalf of a business, you confirm that you have authority to bind that business, and "you" means that business.
If you do not agree, do not use the service.
2. What Ground Ops is
Ground Ops is field service management software. It handles work orders, scheduling, crew dispatch, checklists, photo documentation, personnel records, client notifications, and invoicing, and it configures itself for the trades you run.
Ground Ops is currently in early access. Features may change, break, or be removed. We may limit availability, reset test data, or take the service offline for maintenance. We will give notice when we reasonably can.
3. Accounts and eligibility
You must be at least 18 and legally able to enter a contract. You are responsible for the accuracy of the information in your account, for keeping credentials secure, and for everything that happens under your account.
You are responsible for the people you invite. If you add a crew member, supervisor, or subcontractor to your account, you are responsible for their use of the service and for telling them what the service does, including that the crew app captures location with photos.
Tell us promptly at [email protected] if you believe an account has been compromised.
4. Your data
You own your data. Clients, properties, work orders, checklists, photos, personnel records, and everything else you put into Ground Ops remains yours. We claim no ownership of it.
You grant us a limited license to host, store, transmit, display, and process that data for the purpose of providing the service to you, including sending the notifications you configure. That license ends when you delete the data or close your account, subject to the retention periods in our Privacy Policy.
You are responsible for having the right to put that data into Ground Ops. That includes having a lawful basis to collect and store your employees' and subcontractors' personal information and compliance documents, and telling them what the crew app records. Photos captured in the app are stamped with the time and coordinates of capture and a hash of the image. Some states regulate the collection of employee location information regardless of purpose. Meeting those requirements is your obligation, not ours.
We may use aggregated, de-identified information that cannot reasonably be linked to you, your crew, or your clients to operate and improve the service. We do not sell your data.
5. Acceptable use
Do not:
- Use Ground Ops to break the law or to help anyone else break it.
- Upload data you have no right to upload.
- Send messages through the service that violate telemarketing, anti-spam, or messaging platform rules, including sending marketing texts to people who have not consented.
- Attempt to access another operator's account or data.
- Probe, scan, or test the security of the service without our written permission.
- Reverse engineer, resell, or white-label the service without our written permission.
- Upload malware, or use the service in a way that degrades it for others.
We may suspend an account that we reasonably believe is doing any of these things.
6. Notifications and messaging consent
Ground Ops sends SMS, WhatsApp, and email notifications on your behalf to the contacts in your account. You are the sender. You confirm that you have the consent required to message each recipient at the number or address you entered, and that you will honor opt-outs.
Message and data rates may apply to recipients. Recipients can reply STOP to stop SMS from a given number. Delivery depends on carriers and messaging platforms, and we do not guarantee that any message arrives.
7. Compliance features are a tool, not legal advice
Ground Ops can require documents and certifications on personnel records and can block a dispatch when one is missing. It can also require override reasoning and log the override.
Those features enforce rules you configure. They do not determine what the law requires of your business, they do not verify that a document is authentic or current beyond the dates you enter, and they do not make you compliant with OSHA, the IRS, the Department of Labor, your state licensing board, your insurer, or anyone else.
Ground Ops is not a law firm, an accounting firm, or an insurance advisor. Nothing in the product or on our website is legal, tax, or compliance advice. Responsibility for licensing, insurance, worker classification, wage and hour law, safety requirements, and record keeping stays with you.
8. Fees
Published pricing starts at $39 per month. Your base fee is determined by the number of work orders started on your account during a billing cycle, rising in published bands to a maximum of $189 per month. In addition, each person on your account other than the account owner is charged either a flat $15 per month, or, if that person's access is limited to executing work orders in the field, $3 for each work order they start, capped at $15 per person per billing cycle. Additional trades are $19 per month each. One accountant login is provided at no charge. Current published pricing is at groundops.io/pricing. Pricing during early access may differ from published pricing, and we will tell you what applies to your account before you are charged.
Because part of your fee depends on usage, your total will vary from cycle to cycle. Base fees are billed in advance. Usage-based charges are calculated at the close of each billing cycle and billed for that cycle. A work order that is cancelled before it is started is not charged, and a work order that stops and restarts is charged once per person. Your running usage is visible in the product throughout the cycle.
Fees are not refundable except where the law requires it. We may change pricing on 30 days' notice to account holders. Taxes are your responsibility unless we are required to collect them.
9. Third-party services
Ground Ops relies on services we do not control, including hosting, storage, messaging, and mapping providers. Those services have their own terms. An outage or change at one of them can affect Ground Ops. We are not responsible for third-party services, and we do not guarantee their availability.
10. Our intellectual property
The Ground Ops software, brand, name, logo, interface, and documentation belong to us. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the service while your account is in good standing. You get no other rights.
If you send us feedback or suggestions, we may use them without obligation to you.
11. Disclaimers
Ground Ops is provided as is and as available. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the service will be uninterrupted, timely, secure, or error free, that notifications will be delivered, that data will never be lost, or that the service will meet your requirements. Keep your own copies of records that matter to your business.
12. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if advised that such damages were possible.
Our total liability arising out of or relating to these terms or the service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or one hundred US dollars.
Some jurisdictions do not allow some of these limitations. Where that is true, they apply to the maximum extent permitted.
13. Indemnification
You will defend, indemnify, and hold us harmless from claims, damages, losses, and reasonable legal fees arising out of your data, your use of the service, your messaging to your contacts, your employment and contracting practices, or your breach of these terms.
14. Termination and getting your data out
You may close your account at any time by emailing [email protected]. We may suspend or terminate an account for breach of these terms, for non-payment, or if we stop offering the service.
Before your account closes, you can export your records. After closure we retain data as described in the Privacy Policy, including the 13-year work order retention period, then delete it. Sections covering your data ownership, intellectual property, disclaimers, liability, indemnification, and governing law survive termination.
15. Governing law and disputes
These terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Any dispute will be brought exclusively in the state or federal courts located in Polk County, Texas, and both parties consent to that jurisdiction and venue.
Each party waives any right to a jury trial and to participate in a class action relating to these terms, to the extent the law allows.
16. Changes to these terms
We may update these terms. We will post the updated version here with a new effective date, and we will email account holders before a material change takes effect. Continuing to use the service after that date means you accept the change.
17. How to reach us
Tres Lomas Collective, LLC d/b/a Ground Ops
239 Rainbow Drive, Livingston, TX 77399
[email protected]