Legal

Terms of Service

Last updated: March 2026 · Tres Lomas Collective, LLC (d/b/a Ground Ops)

SMS Consent Notice: By using Ground Ops services, you agree to receive transactional SMS notifications including appointment reminders, technician ETA updates, and job completion confirmations. Reply STOP to opt out at any time. Reply HELP for assistance.

1. Agreement to Terms

By accessing or using Ground Ops ("the Service"), operated by Tres Lomas Collective, LLC, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Ground Ops is a field service management platform that enables businesses to manage work orders, clients, crews, scheduling, and communications. The platform serves SMB field service companies across 15 industries.

3. SMS Messaging Terms

Ground Ops sends transactional SMS notifications to clients and personnel of businesses using the platform. These include:

Appointment confirmations and reminders
Technician ETA and On My Way notifications
Work order status updates and completion confirmations
Account and scheduling notifications

Opt-in: End users consent to receive SMS messages by signing a service agreement with a Ground Ops-powered business.

Opt-out: Reply STOP to any message to unsubscribe immediately. You will receive a confirmation and no further messages will be sent.

Help: Reply HELP to any message for assistance, or contact us at travis.hollis@groundops.io.

Message frequency: Varies based on scheduled services. Standard message and data rates may apply.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

5. Acceptable Use

You agree not to use the Service to:

Violate any applicable law or regulation
Send unsolicited communications
Interfere with or disrupt the Service
Attempt to gain unauthorized access to any part of the Service

6. Payment Terms

Subscription fees are billed monthly or annually as selected at signup. All fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days notice.

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. We do not sell your data to third parties.

8. Limitation of Liability

To the maximum extent permitted by law, Tres Lomas Collective, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

9. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law provisions.

10. Contact

For questions about these Terms, contact us at:

Tres Lomas Collective, LLC (d/b/a Ground Ops)
Email: travis.hollis@groundops.io
Website: www.groundops.io