Terms of Service
1. Agreement to Terms
By accessing or using Ground Ops ("the Service"), operated by Tres Lomas Collective, LLC, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
Ground Ops is a field service management platform that enables businesses to manage work orders, clients, crews, scheduling, and communications. The platform serves SMB field service companies across 15+ industries.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation
- Send unsolicited communications
- Interfere with or disrupt the Service
- Attempt to gain unauthorized access to any part of the Service
5. Payment Terms
Subscription fees are billed monthly or annually as selected at signup. All fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days notice.
6. SMS & Messaging Consent
By providing your phone number and agreeing to receive communications from Ground Ops or from a business using the Ground Ops platform, you consent to receive transactional SMS and MMS messages. These messages include appointment confirmations, technician ETA notifications, work order updates, and service completion notices.
Program Name: Ground Ops Service Notifications
Message Frequency: Message frequency varies based on your scheduled services and work order activity.
Message and Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a single confirmation message and no further texts.
Help: For help, reply HELP to any message, or contact us at info@groundops.io.
Supported Carriers: AT&T, Verizon, T-Mobile, Sprint, and most major US carriers.
Mobile information and SMS opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
For full details on data handling, see our Privacy Policy.
7. Data & Privacy
Your use of the Service is also governed by our Privacy Policy. We do not sell your data to third parties.
8. Limitation of Liability
To the maximum extent permitted by law, Tres Lomas Collective, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.
9. Governing Law
These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law provisions.
10. Contact
For questions about these Terms, contact us at:
Tres Lomas Collective, LLC (d/b/a Ground Ops)
Email: info@groundops.io
Website: www.groundops.io